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FTTB dropping connection every few mins all day and night for 3 days straight

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Level 1b

My FTTB service has constantly been dropping connection in and out all day and night for 3 days now.

  • Raised a fault via app, no response.
  • Attempt to access Live Chat using my phone, unavailable.
  • No phone numbers listed on the site to contact support.

I have reset modem multiple times, no change.

I have used Net Uptime Monitor to capture the drop outs - logs can be provided if required.

I'm using the original Huawei HG630 modem supplied by TPG when I got FTTB service established in Dec 2016.

I have had almost zero problems in these 3 years but this current situation is extremely problematic as I require working internet for my work from home job and this is severely impacting my work for 3 days now.

Please help!!

2 REPLIES 2
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Moderator

Hello deekay510,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

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Level 1b

Thankyou Peter - I have PM'd you the details as requested.