TPG Community

Get online support

FTTB periodic dropouts

Highlighted
Level 1a
Level 1a

Hi.

 

For casual browing my FTTB is ok but with working from home the last week and being on multiple video calls my internet seems to be unstable/dropout every few hours.

 

Doing speed tests the speed if often 30mbps - 55 mbps but it can be as low as 1-2mbps

 

I think it needs a technician to come out and have a look at the line/port

 

Cheers

1 REPLY 1
Highlighted
Moderator

Hi @jjd

 

For customers experiencing any issues with their FTTB service, we recommend the best thing to do first is check if there's an outage on the network. Customers may visit our Service status page for outage updates.

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/problems_connect_internet_fttb_bundle.php

 

In your case, our Engineers weren't able to detect any fault within the network and advised that it is a possible modem issue. Further updates with the modem request will be given by your assigned Engineer once available.

 

BasilDV