TPG Community

oz01 · ‎26-10-2020

Hi,

More than these 3 months, we have minutes outages every one hour.

Modem report doesn't say any error so it seems like infrustracture issues.

Trying to avoid to change VDSL modem as we sometimes use VoIP calls.

What should I check next?

FTTB with a provided Huawai VSDL modem

Riezl · ‎27-10-2020

Hi @oz01, please be advised the VoIP service is only provisioned on the TPG supplied modem. Using a third party one will not make the VoIP work.

If you are still having issues, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community

View solution in original post

Riezl · ‎27-10-2020

Hi @oz01, please be advised the VoIP service is only provisioned on the TPG supplied modem. Using a third party one will not make the VoIP work.

If you are still having issues, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community