FTTC Blue connection light flashing

[aj8watson]

Hi
I’ve had connection for about a month. Now all of a sudden, I’ve lost connection and the blue connection light on the NBN box is flashing - seems like it is trying to reconnect.
I can’t get through via phone.
Please help.

[JayeshP9]

Welcome to TPG Community,

You can private message to me your customer ID, username, service address and mobile number so i can check status here.

regards

JayeshP9

[JayeshP9]

Hi aj8watson,

I need some information about your set  up. Make sure nbn ncd is directly connected to socket using telephone cable.

how many socket you have in your place?

how's socket condition? clean, dusty, corroded

have you tried to connect nbn ncd using different telephone cable?

if its old style socket ( 610 type) then have you tried with different  610 adaptor?

regards

JayeshP9.

[aj8watson]

Everything is clean and we only have 1 socket in the home. It is not a 610.
Like I said, everything was working fine, then it just stopped. I’ve tried resetting, nothing changed.

[JayeshP9]

Hi aj8watson,

I have created ticket for our engineering team to assess your case due to remote test are failing, you will received update in 48 hours. We might need to arrange NBN technician for this issue but we will update you. ticket reference # 59717497

Regards

JayeshP9.