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FTTC NBN Connection Light flashing blue

Level 1b

 

My NBN connection was fine for a month, now it the connection stopped working and Connection light is flashing blue.

7 REPLIES 7
Moderator

Hi @aidanto 

 

Welcome to the Community!

 

Thanks for reaching out to us. We tried to pull up your record using your community details as reference, but we're unsure if we have the right account. So we can test your connection and understand what's affecting your service, can you PM us your customer ID or username including your service address?

 

For your reference: How do I private message (PM) in the community

 

Regards,

Highlighted
Moderator

Hi @aidanto 

 

Thanks for providing your details via PM. Although the customer ID was incorrect, we were able to match the account that we pulled up earlier to the address you provided.

 

We're detecting a possible issue with the DPU port  which is located outside. However, the trouble could be attributed to the NBN Connection Device (NCD). Can you confirm (and even reseat) the connection of the NCD going to the phonesocket?

 

Regards,

Level 1b

 

Hi Will,

 

I have reset the NCD and reset unplug/replugged the telehepone line to the phone socket and the problem still exists.

 

Aidan

Moderator

Hi @aidanto,

 

I have already escalated this issue to our Engineering Team for further investigation. Just the same, please ensure the connection of the NCD to the phone socket is secure. Updates about this case will be provided to you via SMS or phone call by one of our Engineers. Feel free to leave a comment if you have other questions/concerns.

Moderator

Hi @aidanto,

 

It appears that we just posted a few minutes apart. As mentioned above, this has been raised to our Engineering Team. This needs to be checked by NBNCo due to a possible line fault.

Level 1b

 

Hi Will,

 

Thanks for the quick response. I will wait for further communication from the Engineering team.

 

Aidan

Moderator

No worries, @aidanto

 

Have a good night!