Welcome to the Community!
Thanks for reaching out to us. We tried to pull up your record using your community details as reference, but we're unsure if we have the right account. So we can test your connection and understand what's affecting your service, can you PM us your customer ID or username including your service address?
For your reference: How do I private message (PM) in the community
Thanks for providing your details via PM. Although the customer ID was incorrect, we were able to match the account that we pulled up earlier to the address you provided.
We're detecting a possible issue with the DPU port which is located outside. However, the trouble could be attributed to the NBN Connection Device (NCD). Can you confirm (and even reseat) the connection of the NCD going to the phonesocket?
I have already escalated this issue to our Engineering Team for further investigation. Just the same, please ensure the connection of the NCD to the phone socket is secure. Updates about this case will be provided to you via SMS or phone call by one of our Engineers. Feel free to leave a comment if you have other questions/concerns.