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FTTC connection device indicates line fault (red flashing connection light)

juthy2017
Level 2

We have had no internet since an electrical storm on Friday night. The FTTC connection device indicates line fault (red flashing connection light). TPG support are seamingly uncontactable, the best i could do was schedule a call back for Monday after 6pm. Being without internet for 3+ days is unacceptable anytime let along over Easter with the family home the entire time. Is there a moderator on here to get this escalated?

1 REPLY 1
Ahra_G
Moderator

Hi @juthy2017

 

Please send in your TPG account details via private message so we can check your connection. 

 

Thanks! 

Ahra_G