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FTTN toFTTP UPGRADE

Waiting
Level 3
I have enquired here and help line regarding upgrade from FTTN to fttp. I am registered with nbn. And tpg for this and my suburb is eligible for upgrade. Tpg has avoided direct answers saying that tpg is participating in upgrades but is waiting for nbn advice, this is untrue. TPG is not a participating provider. Stop delaying and lying. Please regard this as a formal complaint and acknowledge it as such. Pls also upgrade my nbn.
1 REPLY 1
Ahra_G
Moderator

Hi @Waiting

 

We've raised your concern directly to our Customer Relations team. A Case Manager will be assigned as a sole point of contact and will work towards a resolution. 

 

Please await feedback via phone call or email. 

 

Thanks! 

Ahra_G