FTTPB M Bundle - upload speed

[abini68]

Hi,

I have been testing the upload speed for my FTTPB account: it is on 30 mps.

I am pretty sure a few months ago was around 40 mps.

Any reason for this drop?

Thank you,

Antonio

[Riezl]

Hi @abini68 ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please PM us your TPG customer ID, username and complete address.

To send a PM, please refer to this link: How do I private message (PM) in the community

[abini68]

Hi,

Thank you for the prompt reply but I was referring to Upload speed.

I am happy with download speed around 90 Mps but my upload speed is 30 Mps and I think that with my FTTPB connection should be around 40 Mps.

What could be the reason?

Thank you,

Antonio

[BasilDV]

Hi @abini68

We were able to locate your account and tested the line, but was not able to detect any fault.

The modem/router is getting around 34 Mbps Upstream from the FTTB server, which is the same as the previous reading.

You may see this article for you to check it as well.

How to check the connection speed on your NBN FTTN/FTTB service

BasilDV