Fault update required of12285429

[imtiaz080583]

I have no internet since yesterday around 11:45am. I lodged ticket 12285429.I tried by resetting modem but no luck. Plz have a look.

[BasilDV]

Hi @imtiaz080583

We checked the account and it shows that the service is dropping frequently.

There's a possible fault within the NBN network, which needs to be investigated by our Engineers.

This has been raised to them and updates will be provided via SMS or phone call within 24 to 48 hours.

BasilDV