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Hi Team,
I have recently upgraded my TPG internet connection to superfast and received a TPLINK VX420-G2h Modem/Router.
Recently the connections started dropping out frequently and reconnects within few seconds. in the system log of the modem i can see the below error everytime the dropout and reconnection happens.
could you please advise how to get this resolved. this is really impacting my business.
6 | 2022-03-16 16:58:58 | PPP | Error | ppp2 |
Thanks, SJ
Hi @saravanan0610,
There are different types of dropouts that you may experience:
1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Dropouts caused by ongoing outage in your area.
In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:
• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it
If you are still experiencing issues, let us have your Customer ID or username via private message so we can assist you further.
Thanks!
Ahra_G