I have recently upgraded my TPG internet connection to superfast and received a TPLINK VX420-G2h Modem/Router.
Recently the connections started dropping out frequently and reconnects within few seconds. in the system log of the modem i can see the below error everytime the dropout and reconnection happens.
could you please advise how to get this resolved. this is really impacting my business.
There are different types of dropouts that you may experience:
1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Dropouts caused by ongoing outage in your area.
In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:
If you are still experiencing issues, let us have your Customer ID or username via private message so we can assist you further.