Frequent Fttb dropouts

[Lamhuynh]

I'm living in Melbourne and I have used the TPG FTTB for more than 8 months and everything is fine. However, I have experienced frequent dropouts of connection for the last 2 days. I have contacted the technical support team and followed the instruction of hard reset of the modem but the issue is still happening. This is so frustrated for working from home

[PeterW]

Hello Lamhuynh,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download