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Internet NBN is offline again. We have nothing, again...

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Level 4

Hi,

 

This issue has been going on for weeks now. No NBN, no internet, no improvements.

 

We have had 9 NBN Technicians come out to the house. They have fully replaced everything including cabling to the house from the street, Arris box, wall socket, WAN cable, the works.

Even the Technicians have said it is ridiculous that this many have come out!

 

The last Tech tested it all and confirmed that everything to and in our house is perfect. He said that NBN will monitor it and look to coming out as it is a street issue.

 

No one has contacted us, done anything about it. As of Monday this week, we have had virtually nothing all day every day. This cannot happen at this time.

 

Please advise on the next steps via TPG. I am lodging an official complaint on NBN Co with the Ombudsman right now.

 

Thanks.

1 REPLY 1
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Moderator

Hello colemanhome18,
Thank you for being a part of the TPG Community, I am sorry to read the ongonig problems you have encountered.

I can escalate this to our Engineers to respond to for verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download