Hi @heathan7, we're sorry to know that your connection is unstable and we apologise for the inconvenience this is causing you.
We have located the account using your community details. We have escalated the issue to our Engineering Team and a case engineer will be in touch within the day to discuss the progression of the case.
If there's a need for us to send a technician for investigation, you will be advised via SMS or a phone call.
Should you have a preferred contact number and contact time, please send it via PM. Thank you.
