TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

Frequent NBN dropouts

heathan7
Level 2
Level 2
‎15-10-2019 11:14 AM

Hi guys,

My FTTN service drops out every 30 minutes or so for 2-3 minutes.  Been getting worse lately.

0 Likes
Reply
2 REPLIES 2
Anonymous
Not applicable
‎15-10-2019 12:42 PM

Hi @heathan7, we're sorry to know that your connection is unstable and we apologise for the inconvenience this is causing you.

 

We have located the account using your community details. We have escalated the issue to our Engineering Team and a case engineer will be in touch within the day to discuss the progression of the case.

 

If there's a need for us to send a technician for investigation, you will be advised via SMS or a phone call.

 

Should you have a preferred contact number and contact time, please send it via PM. Thank you.

0 Likes
Reply
Anonymous
Not applicable
‎16-10-2019 10:25 AM

Hi @heathan7, we have checked the status of your connection and it appears to be stable now. Our Engineering Team is still monitoring this and the case engineer will contact you for any additional update.

 

Should you have further queries, feel free to drop us a message. Thank you.

0 Likes
Reply