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Frequent NBN dropouts

Level 1a

Hi guys,

My FTTN service drops out every 30 minutes or so for 2-3 minutes.  Been getting worse lately.


Hi @heathan7, we're sorry to know that your connection is unstable and we apologise for the inconvenience this is causing you.


We have located the account using your community details. We have escalated the issue to our Engineering Team and a case engineer will be in touch within the day to discuss the progression of the case.


If there's a need for us to send a technician for investigation, you will be advised via SMS or a phone call.


Should you have a preferred contact number and contact time, please send it via PM. Thank you.


Hi @heathan7, we have checked the status of your connection and it appears to be stable now. Our Engineering Team is still monitoring this and the case engineer will contact you for any additional update.


Should you have further queries, feel free to drop us a message. Thank you.