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Frequent disconnection on NBN HFC

williamhuynh12
Level 2

I live in Sydney and have recently switched over the NBN a few months ago. Although the speed has been faster than ADSL2, I am experiencing significantly more instability. It seems to occur more often during the night, but this also occurs throughout the day - every day. My area was made NBN ready maybe 3 months ago.

 

I'm using both the TPG supplied NBN modem and the TP-link VR1600 modem/router. It generally takes about 5-10 minutes everytime it drops off before reconnecting.

 

I've noticed that there are a number of threads from 2017 and 2018 experiencing a similar problem, but is anyone else still experiencing something like this in 2019?

1 REPLY 1
BasilDV
Moderator

Hi @williamhuynh12 

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and tested the NBN line, but was not able to detect any fault that will cause the dropouts.

 

We'd like to arrange a call from our Tech team to look into it and run further tests. Please send me a PM with your preferred time and best number to be contacted.

 

How to send a PM? Click here.

 

Regards,

BasilDV