Frequent drop outs and degradation

[Lbradley23]

We've always had well performing NBN broadband but since there was a complete dropout for a few hours a couple of days ago we've had poor perfomance and dropouts ever since.

- Restarted NBN and modem and all computers

- DSL light has never come back on the modem since even though internet access came back.

- Issues experienced with both wired and wifi connections

- Speed received is about a third of what we normally get with frequent dropout of our devices.

-No service issues noted on NBNco service status

Am I able to PM someone my account details so the logs can be checked?

Thanks

[Anonymous]

Hi @Lbradley23 

Let us help check what causing these dropouts, speed degradation and fix this right away. Could you shoot us a PM with your details to proceed with the initial assessment.

How to send a PM? 

Regards,

We've always had well performing NBN broadband but since there was a complete dropout for a few hours a couple of days ago we've had poor perfomance and dropouts ever since.

- Restarted NBN and modem and all computers

- DSL light has never come back on the modem since even though internet access came back.

- Issues experienced with both wired and wifi connections

- Speed received is about a third of what we normally get with frequent dropout of our devices.

-No service issues noted on NBNco service status

Am I able to PM someone my account details so the logs can be checked?

Thanks

[Lbradley23]

Thanks @Anonymous I have PM'd you. I've done this from my sisters TPG community account as this one is giving me an error that I've reached the limit of private messages. 

[Anonymous]

Hi @Lbradley23 ,

Can you please re-try sending a PM let me know if you will still experience error message.

Regards,

Thanks @Shane I have PM'd you. I've done this from my sisters TPG community account as this one is giving me an error that I've reached the limit of private messages.