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Frequent drop outs and degradation

Lbradley23
Level 2

We've always had well performing NBN broadband but since there was a complete dropout for a few hours a couple of days ago we've had poor perfomance and dropouts ever since.

- Restarted NBN and modem and all computers

- DSL light has never come back on the modem since even though internet access came back.

- Issues experienced with both wired and wifi connections

- Speed received is about a third of what we normally get with frequent dropout of our devices.

-No service issues noted on NBNco service status

Am I able to PM someone my account details so the logs can be checked?

Thanks

3 REPLIES 3
Shane
Moderator

Hi @Lbradley23 

 

Let us help check what causing these dropouts, speed degradation and fix this right away. Could you shoot us a PM with your details to proceed with the initial assessment.

 

How to send a PM? 

 

Regards,

 

We've always had well performing NBN broadband but since there was a complete dropout for a few hours a couple of days ago we've had poor perfomance and dropouts ever since.

- Restarted NBN and modem and all computers

- DSL light has never come back on the modem since even though internet access came back.

- Issues experienced with both wired and wifi connections

- Speed received is about a third of what we normally get with frequent dropout of our devices.

-No service issues noted on NBNco service status

Am I able to PM someone my account details so the logs can be checked?

Thanks

Lbradley23
Level 2

Thanks @Shane I have PM'd you. I've done this from my sisters TPG community account as this one is giving me an error that I've reached the limit of private messages. 

Shane
Moderator

Hi @Lbradley23 ,

 

Can you please re-try sending a PM let me know if you will still experience error message.

Regards,

 

Thanks @Shane I have PM'd you. I've done this from my sisters TPG community account as this one is giving me an error that I've reached the limit of private messages.