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Frequent dropouts

Level 1b
For the past couple weeks we've been having frequent dropouts on our ADSL2+ connection.

I upgraded our router but the problem has continued.

Here's part of the log from the router (time is behind by one hour)

[Internet connected] IP address: 14.201.70.173, Tuesday, Feb 20,2018 21:27:17
[Internet disconnected] Tuesday, Feb 20,2018 21:25:50
[Time synchronized with NTP server] Tuesday, Feb 20,2018 21:23:01
[Internet connected] IP address: 14.201.70.173, Tuesday, Feb 20,2018 21:23:00
[Internet disconnected] Tuesday, Feb 20,2018 21:21:33
[Time synchronized with NTP server] Tuesday, Feb 20,2018 21:20:54
[Internet connected] IP address: 14.201.70.173, Tuesday, Feb 20,2018 21:20:54
[Internet disconnected] Tuesday, Feb 20,2018 21:18:56
[Internet connected] IP address: 14.201.70.173, Tuesday, Feb 20,2018 21:17:27
[Internet disconnected] Tuesday, Feb 20,2018 21:15:59
[Internet connected] IP address: 14.201.70.173, Tuesday, Feb 20,2018 21:15:10
[Internet disconnected] Tuesday, Feb 20,2018 21:14:46
[Time synchronized with NTP server] Tuesday, Feb 20,2018 21:13:37
[Internet connected] IP address: 14.201.70.173, Tuesday, Feb 20,2018 21:13:37
[Internet disconnected] Tuesday, Feb 20,2018 21:13:13
[Admin login] from source 10.0.0.3, Tuesday, Feb 20,2018 21:12:07
[Time synchronized with NTP server] Tuesday, Feb 20,2018 21:12:04
[Internet connected] IP address: 14.201.70.173, Tuesday, Feb 20,2018 21:12:03
4 REPLIES
Moderator

Hi @mattc,

 

Welcome to the community!

 

I would love to help and see what is causing drop-outs on your connection. Kindly, PM me your account details (Username/Customer ID or Contact number associated with the account).

 

 

Regards,

Moderator

Hi @mattc,

 

Thanks for sending me your details. I will run initial tests on your connection and get back to you shortly.

 

 

Regards,

Moderator

Hi @mattc,

 

Based on initial test there is a multiple drop-outs occurred on your connection. I would like to arrange a call from one of our Technicians for further tests and investigation. Kindly, PM me your best contact number and preferred time today.

 

 

Regards,

Moderator

Hi @mattc,

 

Thanks for the details. I arranged one of our Technicians to call you later at 6:30-7PM NSW tonight.

 

Let me know how it will go. Cheers!