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Frequent nbn dropouts

Perthuser
Level 2
Level 2
‎25-12-2019 11:37 AM
I have been having frequent nbn dropouts since yesterday evening. When the service comes back on it barely lasts for a few minutes and drops out again. Very frustrating at such a festive time when the ability to communicate with friends and relatives is important.
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Anonymous
Not applicable
‎26-12-2019 11:37 AM

Hi @Perthuser,

 

Welcome to TPG Community!

 

We have located the account using your community details. We can see an indication that your connection is dropping out and we have escalated this to our Engineering Team for further investigation.

 

Further updates regarding the progression of the case will be provided by the case engineer via SMS or phone call.

 

Let us know via PM should you have a preferred contact number and time.

 

We sincerely apologise for the inconvenience.

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Anonymous
Not applicable
‎26-12-2019 03:40 PM

Hi @Perthuser, we can see that our Engineering Team has been in touch and they have lodged the case to NBN Co. As per checking, an NBN technician has been booked for Saturday, 28 December 2019, 8:00 AM - 12:00 PM to further investigate the issue.

 

The team is closely monitoring this and the case engineer will be in touch for any additional update.

 

Should you have further queries, please let us know. Thank you.

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