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Frequent nbn fttc dropouts

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Level 2
Level 2
The installation was completed a day ago but connection has been very unstable.
I would get "you are offline" constantly just accessing a website.
Wifi signal is strong.
I would get internet again in a few minutes without doing anything.
The cycle repeats.
I tried restarting the NCD and router but that didn't seem to make a difference.
3 REPLIES 3
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Moderator

Hi @Mat,

 

Thanks for raising this with us.

 

We were able to run some test and was not able to detect any fault within the NBN network.

 

The modem also shows a stable connection for almost a day now. Do you experience the dropouts on a specific time or it is random?

 

Did you notice any changes with the lights on your modem?

 

Regards,
BasilDV

Level 2
Level 2
Hi @BasilDV,
Thank you for the test and response.
Based on your response, I did some more troubleshooting.
It seemed like an old wireless router that I had running was interfering with the connection. I have removed that and it seems to be good now.
Thanks again for your helpful response.


Moderator

Thanks for the update @Mat.

 

We are glad that you were able to resolve this issue.

 

Should you require further assistance, please let us know.

 

Have a great day!

BasilDV