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Frequently Disconnected???

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Level 1c
I connected to TPG FTTC NBN not too long ago and it had been good initially but in the past 2 or 3 days I've been getting frequent disconnections, sometimes for 15 minutes or so and sometimes for hours. Sometimes it reconnects on its own, and other times the only way I can get it back online is to turn the modem off and on again. This happens several times a day. Any idea what's going on? It's very annoying.
1 REPLY 1
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Moderator

Hi @lisa1989 

 

Thanks for raising this with us.

 

We tried to locate your account using your community details and the service is under the NBN FTTP technology.

 

Can you please send me a PM with your TPG username or customer ID number to make sure that I'm working on the correct account?

 

How do I private message (PM) in the community

 

Regards,

BasilDV