Hi @ababiolakis
We advise customers to check if their service is affected by an unplanned or planned outage before performing any troubleshooting.
If it's not listed, then you may proceed on following the steps from this article:
We can detect that the service is now working. Should this not be the case, let us know of your most convenient time to receive a call so we can have our Tech team to assist you further.
Thanks!
Ahra_G
