No internet or extremely slow DL speed

[Tocchie]

For the past month we've had issues with our internet connection needing to restart the router.

At first I may have had to restart the router once every few days but It is getting worse over time and for the past week I had to restart the router every couple of hours and now we've lost connection all togheter.

I can't get through to your support what can I do.

[Ahra_G]

Hi @Tocchie,

In order to confirm if you are getting a slow connection speed, you may check this directly with your modem/router.

• How to check the connection speed on your NBN FTTN/FTTB service

Are you using a WiFi or a Wired connection when you tested the speed? These articles might help you troubleshoot your speed issue as well as loss of internet. 

• Slow speed issue
• Troubleshooting No Internet Connection

If the issue persists, please send me a PM with your TPG username or customer ID so we can have our Tech team to assist you further.

Thanks! 

Ahra_G