Hi, I need assistance with my phone line.

[skdragondlunk]

I've recently switched my phone line provider to get a new phone number with TPG (new account query) but nothing has happened yet with the installation. I've already paid.

There has been no dial tone to our phone line for over 2 months with the previous phone line provider.

I've been calling to get in touch but can't get through to the account service team.

We need the new phone number/line as soon as possible. ASAP!!

[David_M]

Hi @skdragondlunk 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @skdragondlunk 

Can you please Private Message(PM) me your Username/CID/Service address for the service you need help on.

How to PM.
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

Regards,
David_M

[skdragondlunk]

Pm'ed you.

[David_M]

Hi @skdragondlunk 

I have escalated this to our products officers.

Someone should call you ASAP to upgrade your plan to a TPG voice and ADSL service.

regards,

David_M