Today via online chat with TPG Tech support (Since no phones are now activated on tpg end) the consultant did the complete opposite of what was asked and applied a stability profile when I was requesting it be checked that non were activated.
Support added this profile culling the speeds of my stable connection, in doing so also cutting the chat conversation in the process. I've been trying to get this resolved for many hours but support is useless.
Literally just need the following but that seems to be too hard for tech support
1. Remove any existing stability profiles on nbn line
2. Ensure maximum speed profiles are applied
3. Report maximum internet speed (was trying to see if i could upgrade to nbn100)
