High latency on Xbox Live

[joaopedromr84]

I have been experiencing high latency in the last weeks.

I've checked the detailed network statics on my xbox one settings and it's showing latency around 113ms with wireless strength 100%. In game it is worst, around 250ms, impossible to play.

[Riezl]

Hi @joaopedromr84,

Welcome to TPG Community!

We have located an account using your community details, but we'd like to make sure that we'll be working on the right one. Please PM us your TPG customer ID, username and complete address.

To send a PM, please refer to this link: How do I private message (PM) in the community

[Shane]

Hi @joaopedromr84 ,

Thanks for sending us your details. We ran an initial test to the service it shows connected for 2weeks 14h 5m and no line fault were detected.

We did an article that you may find helpful. This will guide you on how to improve your wireless connection at home.

Feel free to visit the link below.

• Wireless Channel on your modem - what is it and why should I change it?
• Easy Steps to Improve Wi-Fi Connection In Your Home

Cheers!