Welcome to TPG Community!
We tried to locate your account using your community details to no avail.
Does the issue only occurs on your PUBG mobile? Do you experience any slow connection or buffering when you are streaming or playing videos online?
Try to compare your experience via WiFi and Wired connection as it may help us identify the issue.
The WiFi connection is prone to signal interference which we don't have any control with. You may check our article that will help you improve your home network. Refer to Easy Steps to Improve Wi-Fi Connection In Your Home .
Let us know how it goes.