High packet loss during peak hours

[murraymob]

G'day,

I am experiencing high packet loss between 7pm-10:30pm

I have tested using ping from both my PC and from the modem, both report high packet loss (~10-20%) during peak hours.

Are you able to investigate this issue? The speeds are fine, it's just packet loss.

[BasilDV]

Hi @murraymob 

We'd like to check on this further and see what we can do to improve your connection.

Please send us a private message with your account details.

BasilDV