High packet loss

[Ken2143]

Recently i have been recieveing packet loss between 10%-24%, i don't have a clue on why this is now happening. It's very annoying as im paying alot for the 100 NBN and it is struggling to do the simple things such as loading a site or a youtube video.

[BasilDV]

Hi @Ken2143 

Welcome to the Community!

We tried to search for your account using your community details to no avail.

We've created some articles that will help you troubleshoot your internet connection.

• Slow speed issue
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?
• Troubleshooting internet connection issues

You may send me a PM with your TPG username or customer ID number if you need further assistance.

BasilDV