High ping (350ms) on South East Asian game servers only

[nekminnit]

Hi, I am experiencing issues with unusually high ping when playing on SEA servers, specifically Battlefield 5. I usually get 100ms playing from Sydney but it is now much higher at 350ms making it unplayable. I believe my connection may be going through other regions which is causing the issue. I have tried restarting my modem and nothing works. What exactly is happening here and how can I fix this?

Thanks.

[david64]

Hi @nekminnit . Do you know the hostnames or ip addresses of the game servers?

Do ping and tracert on the name or address. It will show where delays are occurring.

[nekminnit]

@david64 I can't really find an official IP or anything to ping to. It's on EA servers and the closest I found was 'easo.ea.com'. I did tracert easo.ea.com and this was the result:

Tracing route to easo.ea.com [159.153.64.173]
over a maximum of 30 hops:

1 2 ms 1 ms <1 ms 192-168-1-1.tpgi.com.au [192.168.1.1]
2 8 ms 7 ms 7 ms 10.20.26.74
3 15 ms 15 ms 15 ms syd-gls-har-int1-he0-3-0-2.tpgi.com.au [203.221.3.3]
4 159 ms 176 ms * las-b24-link.ip.twelve99.net [213.248.95.232]
5 * * * Request timed out.
6 * * * Request timed out.
7 232 ms 229 ms 229 ms 4.79.23.202
8 214 ms 213 ms 214 ms 159.153.92.10
9 220 ms 217 ms 214 ms 159.153.92.78
10 216 ms 213 ms 216 ms bfbc2-ps3.gos.ea.com [159.153.64.173]

Trace complete.

[jvn97]

Getting the same issue with the Singapore Apex Legends servers. I'm being routed through Hong Kong before Singapore resulting in 300ms latency in game.

[hooch]

Same in Dota2. TPG is rubbish.

[nekminnit]

Still no updates on this issue...

[ttmouse1000]

Same in Genshin Impact, used to have 120ms ping and now 300ms!!! If this is not resolved in a week, I will leave TPG.

[craigcan05]

Same for me in Dota2

TPG Internet = Total Pathetic Garbage Internet

[hooch]

I've just transferred to Optus. TPG can get f*****

[Anonymous]

Hi Everyone,

To those who are affected with the latency issue please perform the troubleshooting below and send me the screenshot of test result via Private message together with your account details (Username/Customer ID together with the address on file).

I. CONTINUOUS PING:

To conduct a continuous ping, ensure that none of your other PCs are doing internet activity.
Open up the command prompt of one of your PCs.
Type the following in "ping <IP address> -n 1000" without the quotations.
ping 192.168.1.1 -n 1000
ping 10.20.22.148 -n 1000
ping http://tpg.com.au -n 1000


Wait for the test to finish and for the PING STATISTICS, found at the end, to show up.
Save the screenshots.

We should have 3 ping test results.


II. TRACE ROUTE

To conduct a trace route,
Open up the command prompt of one of your PCs.
Type the following in "tracert http://tpg.com.au" without the quotations.
EXAMPLE: tracert http://tpg.com.au

Perform another trace route to your game server.

Save a screen shot of the traceroute results.


III. SPEED TESTS:

For speed tests, please run the speed tests at : http://www.speedtest.net
Please just get a screenshot after the test is complete.
Please don't forget to indicate the timestamps for these tests.

How do I private message (PM) in the community

Regards,