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High ping (350ms) on South East Asian game servers only

craigcan05
Level 2

Hi,

Here is the traceroute result to Valve's SEA server, this used to be around 110-120ms.

Please fix.

Thank you.

david64
Level 12

@Shane . I see you want ping response times to 10.20.22.148. But what is it? All TPG users in Australia can't be using the same default gateway. If it is just one address on the edge of the NBN network before TPG,  each user should use their own default gateway.

jvn97
Level 2

Routing is even worse now. Getting 400 ms latency and I'm being routed to Los Angeles, Toyohashi then Singapore.

craigcan05
Level 2

Did anyone get this sorted?

Riezl
Moderator

Hi @craigcan05 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

Exoze
Level 2

Exact same issue here, what can we do to fix this????????????

Exoze
Level 2

I guess this is the issue?

 

http://prntscr.com/1x3flhe

billy42
Level 2

still havent been fixed. it got worse too

BasilDV
Moderator

Hi @Exoze

 

We understand that one of the moderator has been in touch with you.

We'll be waiting for the test result that we've requested.

 

Let us know if you need further assistance.

 

BasilDV

Jajimbo
Level 2

I'm having the same problem.  It's very frustrating.  

 

Had stable ping to Asian servers of 110-130ms.  

 

Now it's 220-230ms.  

 

Unplayable, unusable.