High ping (350ms) on South East Asian game servers only

[craigcan05]

Hi,

Here is the traceroute result to Valve's SEA server, this used to be around 110-120ms.

Please fix.

Thank you.

[david64]

@Anonymous . I see you want ping response times to 10.20.22.148. But what is it? All TPG users in Australia can't be using the same default gateway. If it is just one address on the edge of the NBN network before TPG,  each user should use their own default gateway.

[jvn97]

Routing is even worse now. Getting 400 ms latency and I'm being routed to Los Angeles, Toyohashi then Singapore.

[craigcan05]

Did anyone get this sorted?

[Anonymous]

Hi @craigcan05 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community

[Exoze]

Exact same issue here, what can we do to fix this????????????

[Exoze]

I guess this is the issue?

http://prntscr.com/1x3flhe

[billy42]

still havent been fixed. it got worse too

[BasilDV]

Hi @Exoze

We understand that one of the moderator has been in touch with you.

We'll be waiting for the test result that we've requested.

Let us know if you need further assistance.

BasilDV

[Jajimbo]

I'm having the same problem.  It's very frustrating.  

Had stable ping to Asian servers of 110-130ms.  

Now it's 220-230ms.  

Unplayable, unusable.