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High ping (350ms) on South East Asian game servers only

Level 3

Hi, I am experiencing issues with unusually high ping when playing on SEA servers, specifically Battlefield 5. I usually get 100ms playing from Sydney but it is now much higher at 350ms making it unplayable. I believe my connection may be going through other regions which is causing the issue. I have tried restarting my modem and nothing works. What exactly is happening here and how can I fix this?



Level 15

Hi @nekminnit . Do you know the hostnames or ip addresses of the game servers?

Do ping and tracert on the name or address. It will show where delays are occurring.

Level 3

@david64 I can't really find an official IP or anything to ping to. It's on EA servers and the closest I found was ''. I did tracert and this was the result:

Tracing route to []
over a maximum of 30 hops:

1 2 ms 1 ms <1 ms []
2 8 ms 7 ms 7 ms
3 15 ms 15 ms 15 ms []
4 159 ms 176 ms * []
5 * * * Request timed out.
6 * * * Request timed out.
7 232 ms 229 ms 229 ms
8 214 ms 213 ms 214 ms
9 220 ms 217 ms 214 ms
10 216 ms 213 ms 216 ms []

Trace complete.


Level 2

Getting the same issue with the Singapore Apex Legends servers. I'm being routed through Hong Kong before Singapore resulting in 300ms latency in game.

Level 3

Same in Dota2. TPG is rubbish.

Level 3

Still no updates on this issue...

Level 2

Same in Genshin Impact, used to have 120ms ping and now 300ms!!! If this is not resolved in a week, I will leave TPG.

Level 2
Same for me in Dota2

TPG Internet = Total Pathetic Garbage Internet
Level 3

I've just transferred to Optus. TPG can get f*****


Hi Everyone,


To those who are affected with the latency issue please perform the troubleshooting below and send me the screenshot of test result via Private message together with your account details (Username/Customer ID together with the address on file).



To conduct a continuous ping, ensure that none of your other PCs are doing internet activity.
Open up the command prompt of one of your PCs.
Type the following in "ping <IP address> -n 1000" without the quotations.
ping -n 1000
ping -n 1000
ping -n 1000

Wait for the test to finish and for the PING STATISTICS, found at the end, to show up.
Save the screenshots.

We should have 3 ping test results.


To conduct a trace route,
Open up the command prompt of one of your PCs.
Type the following in "tracert" without the quotations.
EXAMPLE: tracert

Perform another trace route to your game server.

Save a screen shot of the traceroute results.


For speed tests, please run the speed tests at :
Please just get a screenshot after the test is complete.
Please don't forget to indicate the timestamps for these tests.


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