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High ping (350ms) on South East Asian game servers only

nekminnit
Level 2

Hi, I am experiencing issues with unusually high ping when playing on SEA servers, specifically Battlefield 5. I usually get 100ms playing from Sydney but it is now much higher at 350ms making it unplayable. I believe my connection may be going through other regions which is causing the issue. I have tried restarting my modem and nothing works. What exactly is happening here and how can I fix this?

 

Thanks.

19 REPLIES 19
david64
Level 11

Hi @nekminnit . Do you know the hostnames or ip addresses of the game servers?

Do ping and tracert on the name or address. It will show where delays are occurring.

nekminnit
Level 2

@david64 I can't really find an official IP or anything to ping to. It's on EA servers and the closest I found was 'easo.ea.com'. I did tracert easo.ea.com and this was the result:

Tracing route to easo.ea.com [159.153.64.173]
over a maximum of 30 hops:

1 2 ms 1 ms <1 ms 192-168-1-1.tpgi.com.au [192.168.1.1]
2 8 ms 7 ms 7 ms 10.20.26.74
3 15 ms 15 ms 15 ms syd-gls-har-int1-he0-3-0-2.tpgi.com.au [203.221.3.3]
4 159 ms 176 ms * las-b24-link.ip.twelve99.net [213.248.95.232]
5 * * * Request timed out.
6 * * * Request timed out.
7 232 ms 229 ms 229 ms 4.79.23.202
8 214 ms 213 ms 214 ms 159.153.92.10
9 220 ms 217 ms 214 ms 159.153.92.78
10 216 ms 213 ms 216 ms bfbc2-ps3.gos.ea.com [159.153.64.173]

Trace complete.

 

jvn97
Level 2

Getting the same issue with the Singapore Apex Legends servers. I'm being routed through Hong Kong before Singapore resulting in 300ms latency in game.

hooch
Level 3

Same in Dota2. TPG is rubbish.

nekminnit
Level 2

Still no updates on this issue...

ttmouse1000
Level 2

Same in Genshin Impact, used to have 120ms ping and now 300ms!!! If this is not resolved in a week, I will leave TPG.

craigcan05
Level 2
Same for me in Dota2

TPG Internet = Total Pathetic Garbage Internet
hooch
Level 3

I've just transferred to Optus. TPG can get f*****

Shane
Moderator

Hi Everyone,

 

To those who are affected with the latency issue please perform the troubleshooting below and send me the screenshot of test result via Private message together with your account details (Username/Customer ID together with the address on file).

 

I. CONTINUOUS PING:

To conduct a continuous ping, ensure that none of your other PCs are doing internet activity.
Open up the command prompt of one of your PCs.
Type the following in "ping <IP address> -n 1000" without the quotations.
ping 192.168.1.1 -n 1000
ping 10.20.22.148 -n 1000
ping http://tpg.com.au -n 1000


Wait for the test to finish and for the PING STATISTICS, found at the end, to show up.
Save the screenshots.

We should have 3 ping test results.


II. TRACE ROUTE

To conduct a trace route,
Open up the command prompt of one of your PCs.
Type the following in "tracert http://tpg.com.au" without the quotations.
EXAMPLE: tracert http://tpg.com.au

Perform another trace route to your game server.

Save a screen shot of the traceroute results.


III. SPEED TESTS:

For speed tests, please run the speed tests at : http://www.speedtest.net
Please just get a screenshot after the test is complete.
Please don't forget to indicate the timestamps for these tests.

 

How do I private message (PM) in the community

 

Regards,