High ping to TPG servers

[KamiChris]

I am having the same issue with COD MWII and only started about 2 weeks ago. Needs to be fixed or have to change providers.

[BasilDV]

Hi @Will5050 and @KamiChris

We'd like to run some tests on the line and see what we can do to improve this.

Kindly send us a private message with your account details.

BasilDV

[gjoldfield]

Hello,

This is my first post and reporting this issue which i feel is the same as what others have been experiencing. It has been happening for a few months now when playing Counter Strike Source and Global Offensive, pings have gone from 30-40mbps to 150mbps+, connecting to servers in Australia and New Zealand.

Have factory reset modem multiple times and the NCD device, all to no avail. No changes have been made to NBN plan or hardware, of which i am using a Archer VR1600v TPG supplied.

Regards,

[BasilDV]

Hi @gjoldfield 

We'd like to check on this further.

Kindly send us a private message with your account details.

BasilDV

[Jcooper]

Hi,

I am in the same boat as @gjoldfield,. Issues started about 2 weeks ago and seems to be the same expereince as others - what used to be 20-60 ping is now 150mbps minimum. I have reset everything i can but to no luck. 

This has seems to have been going on for a while with no apprent changes from TPG to fix their server problem. Seriously considering changing providers to avoid this issue entirely.

[Anonymous]

Hi @Jcooper,

Let us help see what causing the latency issues with the service. Could you shoot us a PM with your details together with result of ping test and tracert?

How to send a PM? 

Regards,

Hi,

I am in the same boat as @gjoldfield,. Issues started about 2 weeks ago and seems to be the same expereince as others - what used to be 20-60 ping is now 150mbps minimum. I have reset everything i can but to no luck. 

This has seems to have been going on for a while with no apprent changes from TPG to fix their server problem. Seriously considering changing providers to avoid this issue entirely.

[wumpto1112]

I am having the same issues as other people in this thread. Suddenly ping to game servers like fortnite has shot up to 200ms minimum. My download and upload speeds are fine but the ping is strangely high. I also cant seem to find the private message button.

I would really appreciate some help with this matter because it has been like this for about 2-3 months now. Some days it is fine but most days i have this issue.

Thanks.