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Hit Data limit, upgraded plan but no internet

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Level 1c
Hi guys, we hit our 50gb limit on our plan.

Upgraded to unlimited but no internet. Please help.
1 REPLY 1
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Moderator

Hi @Beegee3079

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttc/problems_connect_internet_nbn_fttc

 

In your case, the plan has been successfully upgraded and working within specification.

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

 

BasilDV