Home Superfast Plan - Complimentary Speedboost email

[rijarth]

+1 for same issue.

Power cycled both fibre modem & router to no avail.

Server side switch maybe?

[aldrich13]

Also receive same complementary upgrade since February 10, but no upgrade in speed since email receive.

I called customer support for help but until now no luck or whatsoever. Do we need to restart NBN box or just modem? Because I have tried restarting modem but no luck. I don't think its my modem as I am using Netgear XR500.

[Rsmck]

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@ev0luti0n wrote:

Hi Mods,

I have the same issue. Have disabled the bandwidth control and I'm getting about 59Mbps up and 8.3Mbps download speeds on the 50 MBps package. Ive reset the router and NBN unit and not seeing any boost on my device connected via ethernet. Also, If i click on a Mods username, I dont see any option to PM. Ive checked my priviledges and apparently I dont have any to send direct messages...   . Any adivce mods?

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I think you need to do this in a browser as you cant send a message to the Mods when accessing the community through the TPG app.

[ev0luti0n]

FWIW,

it was in a browser but in order to PM a mod, you need to have made at least 1 post on the forum (incase anyone else was wondering).

[Si]

Thanks @Anonymous,

After 2 days, my speeds are still at ~50mbps.

I've powere cycled my NBN box and router a few times in the last 2 days.

[Anonymous]

Hi @Si, we'd like to arrange one of our technical specialists to contact you for further assistance . Please send us a private message with your best contact number and most convenient time to receive a call tomorrow for troubleshooting. 

To send a PM, please refer to this link: How do I private message (PM) in the community

[Bribeth11]

At least you have connection. After receiving the email, I have not had any connection.

[Anonymous]

Hi @Bribeth11, please send us a private message with your TPG account details so we can help with your concern. We'll wait for your PM. Thank you.

[Si]

Thanks team. Today I woke up, did a speed test and I am now getting over 150mbps (again):

Thanks @Anonymous and @Anonymous 

[Anonymous]

Great! We are glad to know that the speed has now improved, @Si . Feel free to message us should you need further assistance. Cheers!