TPG Community

Get online support

Home Superfast Plan - Complimentary Speedboost email

SOLVED Go to solution
Strife
Level 2

Hi Basildv

 

I tested on wired, got a small increase 50mb to 77mb for a week or so then back to normal 50mb

BasilDV
Moderator

Thank you for the update @Strife

 

We'll arrange a call from our Tech team to check on this further.

Please send me a PM with your preferred time and best number to be contacted tomorrow.

 

How do I private message (PM) in the community

 

BasilDV

leo_b
Level 2

A bit late to respond...anyways....

My speed boost is working...

I am on NBN50, with  the boost, I am now getting an ave. 200 Mbps on my PC via hardwire ethernet,

and around 180 Mbps on Wi-Fi.

I rebooted my nbn box and modem/router after I received the notice.

Riezl
Moderator

We are glad to know that, @leo_b. Let us know should you require any assistance. Cheers!

Sirius
Level 3

i only found out about this today for some reason the email got send to junk folder..

i got 2 questtions, is my data still unlimited data and why is my wifi 2.4G speed is so low?

 

2.4G (0.98 mbps DOWN / 1.21 mbps UP)

2.4G (2.66 mbps DOWN / 1.79 mbps UP) <- 2nd test

5G (260 mbps DOWN / 37.1 mbps UP)

on PC (933.3 mbps DOWN / 42.8 mbps UP) using tpg.speedtestcustom

http://tpg.speedtestcustom.com/result/23936220-7cad-11eb-bfc9-07e0a2fdb4fa

 

 

Shane
Moderator

Hi @Sirius,

 

It probably caused by Wireless Interference, here are some articles that you may find helpful.

 

Please see links below.

 

Let us know how it will go.

 

Cheers!

 

 

i only found out about this today for some reason the email got send to junk folder..

i got 2 questtions, is my data still unlimited data and why is my wifi 2.4G speed is so low?

 

2.4G (0.98 mbps DOWN / 1.21 mbps UP)

5G (260 mbps DOWN / 37.1 mbps UP)

on PC (933.3 mbps DOWN / 42.8 mbps UP) using tpg.speedtestcustom

http://tpg.speedtestcustom.com/result/23936220-7cad-11eb-bfc9-07e0a2fdb4fa

 

 

Sirius
Level 3

you are a legend @Shane , changed channel from auto to x

2.4G (62.1 mbps DOWN / 31.9 mbps UP) channel 11

 

2.4G (75.1 mbps DOWN / 35.6 mbps UP) channel 1
2.4G (73.8 mbps DOWN / 45.9 mbps UP) channel 1
2.4G (75.8 mbps DOWN / 42.8 mbps UP) channel 1

 

5G (345 mbps DOWN / 43.8 mbps UP) channel auto
5G (309 mbps DOWN / 42.4 mbps UP) channel auto
5G (329 mbps DOWN / 45.1 mbps UP) channel auto

 

and I just checked my account data is still unlimited

View solution in original post

Shane
Moderator

Hi @Sirius,

 

I am glad to know that changing the channels of Wireless Connection improved the Wi-Fi connection of the service.

 

Let us know should you require further assistance.

 

Cheers!

 

 

you are a legend @Shane , changed channel from auto to x

2.4G (62.1 mbps DOWN / 31.9 mbps UP) channel 11

 

2.4G (75.1 mbps DOWN / 35.6 mbps UP) channel 1
2.4G (73.8 mbps DOWN / 45.9 mbps UP) channel 1
2.4G (75.8 mbps DOWN / 42.8 mbps UP) channel 1

 

5G (345 mbps DOWN / 43.8 mbps UP) channel auto
5G (309 mbps DOWN / 42.4 mbps UP) channel auto
5G (329 mbps DOWN / 45.1 mbps UP) channel auto

 

and I just checked my account data is still unlimited

Scraydan
Level 2

I also received the following email last month stating the following:

 

Please enjoy a complimentary 6 month internet speed boost from TPG!

From 10/02/2021 to 10/08/2021, you’ll be enjoying the new nbn™ Home Superfast plan with up to 4 times the estimated Typical Evening Speeds compared to your current plan^.

So far havent experienced any increase in speed after multiple tests.
Can I please get some assistance?
adsllbjp
Level 2
Thanks for the reply. Speed hasn't changed. I have attached the screenshot for wifi speed. It varies between 35 and 48 and occasionally going to 52. My new modem is TP LINK Archer AC1600 Dual Band. With wired connection the speed is 41.25 download and upload 20.83