Home internet No signal over 45 days

[chaowang86]

Hi

there's no internet signal almost over 45 days, and the signal is very unstable, almost 90% offline during this time, I just check all the cable and try to restart the wifi modem or Nbn router, it's still not fix, very disapoint for it and I need a engineer to check the problem， if not fix yet I will cancel the plan.

My location: Cumberland Park, SA 5041

Plan type:NBN Cable 50

Thank you
Chao

[BasilDV]

Hi @chaowang86

We advise customers to check if their service is affected by an outage before performing any troubleshooting.

Check it here:

• How to Check for NBN Network Outage
• TPG service status

If not, please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV