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Honeymoon Period over.. already!

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Level 1d

Hi,

 

Been with TPG NBN for 1.5 months and noticed that since last week, during the "business hours" the speed is more like 18-19Mbps.  I am on your superfast plan.  I was able to get those speeds when i was on ADSL2+!

Can someone please check what is the issue? Sadly, i am in VIC which means i have to work for the next 6 weeks at home.

http://tpg.speedtestcustom.com/result/1141d320-c3cd-11ea-8785-a76ba7b17c4d For your reference.



1 REPLY 1
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Moderator

Hi @Bagrubz, we are sorry to know that you are having issues with the speed and we apologise for the inconvenience this has caused you.

 

Please PM us your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community