Horrid customer service

[adzzzboo]

How is it that my TPG NBN is allowed to be on 0.0 upload speed and TPG technical support team thinks it's acceptable? No one seems to think this problem is serious enough on their end.

http://tpg.speedtestcustom.com/result/1b67bff0-273b-11eb-b2ac-170b667e508f

We have had multiple calls back and forth regarding this issue and still nowhere closer to resolving than day 1. 

Current plan is 50/20 on FTTN NBN service.

[Riezl]

Hi @adzzzboo,

We recommend having a read of this community article which may help resolve your speed concern.

• Slow speed issue

For WiFi issues, here are the articles that we've created to help you improve your home WiFi network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

Please also include your contact details.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[Riezl]

Hi @adzzzboo,

We recommend having a read of this community article which may help resolve your speed concern.

• Slow speed issue

For WiFi issues, here are the articles that we've created to help you improve your home WiFi network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

Please also include your contact details.

To send a PM, please refer to this link: How do I private message (PM) in the community