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Horrid customer service

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Level 1b

How is it that my TPG NBN is allowed to be on 0.0 upload speed and TPG technical support team thinks it's acceptable? No one seems to think this problem is serious enough on their end.

 

http://tpg.speedtestcustom.com/result/1b67bff0-273b-11eb-b2ac-170b667e508f

 

We have had multiple calls back and forth regarding this issue and still nowhere closer to resolving than day 1. 

 

Current plan is 50/20 on FTTN NBN service.

1 REPLY 1
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Moderator

Hi @adzzzboo,

 

We recommend having a read of this community article which may help resolve your speed concern.

For WiFi issues, here are the articles that we've created to help you improve your home WiFi network.

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

Please also include your contact details.

 

To send a PM, please refer to this link: How do I private message (PM) in the community