Welcome to the Community!
I'm sorry that you're considering cancelling your service with us. I can see though that you have already spoken to our Customer Service Team yesterday about the same request. Unfortunately, your call got disconnected in the process of being transferred to our Escalations Team. They tried to call you, but they were unable to get hold of you. Let us know when's the best date and time for them to reach out to you again so we can pass it over.
We are sorry to know that you'd like to cancel the service, @allankatz. Please PM us your TPG customer ID, username and complete address together with your best contact number and most convenient time to receive a call.
To send a PM, please refer to this link: How do I private message (PM) in the community
Thanks for providing the account details via PM, @allankatz. We have arranged one of our account specialists to contact you between 5:40PM-6:40PM NSW to address the concerns raised.
Let us know if we can be of further assistance.