How do I get help

[Gmere]

I’ve been trying for a week to speak with someone and their contact centre is continually busy with hour long wait times. I have no internet. Nbn. How do I get help? They are happy to keep billing me for a service they are not providing. Tried to email their customer relations team and the email won’t go through.

[BasilDV]

Hi @Gmere

We'd like to help turn your experience around.

Shoot me a PM with your TPG username or customer ID number for us to run some tests and identify on what caused the issue.

BasilDV

[Gmere]

Hi - I’m not sure I should be providing those details?

[BasilDV]

Hi @Gmere

That's fine if you are not comfortable providing your details in this medium.

If you prefer to provide the details via phone, then try to call our tech support number 1300 997 271.

BasilDV