How do I get support from TPG about my VERY SLOW NBN service?

[dandav1956]

How do I get support from TPG about my VERY SLOW NBN service?

Am an OLDER person ...be gentle

Have NBN 50 unlimited

DL = 30Mbs 

UL = 20kbs

Many dropouts using DL6550

Restarted modem and router many times, reset to default condition

Changed modem to the original supplied HUAWEI Home Gateway HG659

Same speeds

DL = 30Mbs 

UL = 20kbs

Conclusion = not my modem of router 

How to get TPG to correct my NBN

Same result

[BasilDV]

Hi @dandav1956

Welcome to the Community!

We tried to search for your account using your community details to no avail.

Did you test the speed via WiFi or Wired connection? If via WiFi, are you connected to the 2.4GHz or 5GHz band network?

Also, what is the type or NBN technology you are in? (NBN FTTP/HFC/FTTC/FTTB/FTTN).

You may send me a PM with your TPG username or customer ID number to check on this further.

BasilDV