How long

[Bribeth11]

What is the SLA for response to a support request.
Logged a call at 7pm last night that no internet and 12 hours later nothing?

[Riezl]

Hi @Bribeth11, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and help fast track the resolution to your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community