How to Buy a New Modem

[brucegow]

I have an existing TPG supplied modem Archer V1600v which is around 6 years old is starting to have some issues (it powers off and does not restart at all - no home power outage but the modem has no lights at all including power light). I would like to replace the modem before it completely dies, avoiding a longer delay before I am up and running. I am happy to get another TP-Link Archer, but how do I go about getting one ?

[Anonymous · Accepted solution]

Hi @brucegow, 

Welcome to TPG Community! 

We offer TP-Link VX220-G2v to all our NBN and TPG FTTB broadband services. Your options are as follows:

1. Pay $99.95 with $10 shipping fee

2. Free modem in exchange of 6 months contract and pay only the $10 shipping fee

Send us a private message with your chosen option along with your TPG customer ID or username, then we can continue the discussion from there. 

How do I private message (PM) in the community

Regards, 

Angeli
 

[peas]

Hi Angeli,

I'm replying to this because I have a similar request but can't PM you from here. Can you help me test my failing modem and, if needed, replace it?

Thanks

Peas

[Anonymous]

Hi Peas, 

Welcome to TPG Community! 

What specific issue are you currently experiencing with your modem? What's the make and model? 

[goodrich]

i also need a new modem but couldn't PM

[BasilDV]

Hi @goodrich 

After reaching level 2 in the Community, you'll now be able to send a private message.

How do I private message (PM) in the community

BasilDV

[pwharto]

Hi Angeli,

I want a modem too. When I click on your name there is no button to send a message.

[Anonymous]

Hi @pwharto, 

We've set a requirement where a new member must reach Level 2 to be able to send a PM. To reach this level, you just need to post or comment on a thread. Having that said, you can now send us a private message, provide us with your TPG customer ID or username and we can go from there.

How do I private message (PM) in the community
 

Regards, 

Angeli